Procurement & contracts

How to buy Xcity at the enterprise tier — paper, security review, SSO, invoicing.

Standard package

Every Enterprise contract includes:

  • A Master Service Agreement (MSA) — we can use yours or our template.
  • A Data Processing Addendum — see /dpa for the standard text.
  • A custom SLA — defaults are in SLA, negotiated up from there.
  • SSO (SAML or OIDC) — IdP-initiated or SP-initiated.
  • SCIM provisioning — auto-provision and de-provision seats from your IdP.
  • Audit log export — periodic delivery to your SIEM via S3 or webhook.
  • Dedicated support contact — named CSM + Slack Connect.

Buying process

  1. Discovery call (30 min) — we scope your use case and identify gaps vs the shared plan.
  2. Security review — we share our SOC 2 progress, DPA, sub-processor list, pen-test summary. Your team’s review form is welcome.
  3. POC (typically 2–4 weeks) — full Pro-tier access, your real workload, success criteria agreed up front.
  4. Paper — MSA + Order Form + DPA. We aim for sign in <2 weeks from POC end.
  5. Provisioning — SSO + SCIM + custom domain + dedicated capacity (if applicable) in <1 week.

Pricing models

  • Per-seat — $$ per seat / month with a minimum.
  • Usage-based — committed monthly compute, overage at published rate.
  • Hybrid — base platform fee + metered usage.
  • Custom deployment — annual platform fee + compute pass-through.

Invoicing

Annual prepaid (NET-30 from invoice). Multi-year discounts available. Custom payment terms negotiable above a threshold.

Renewals

Auto-renew by default with 60-day cancellation notice. We send a renewal reminder 90 days before the term ends and an open invitation to upgrade or right-size.

Contact: enterprise@xcity.one.

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